Mediation Service on Telecommunications Data Protection

What is the mediation service?

Mediation is an agile and free service that AUTOCONTROL offers to those who have previously filed a complaint against a telecommunications company that has signed the Mediation Protocol (Orange Espagne, S.A.U. (Orange/Jazztel), Orange España Virtual, S.L. (Simyo), Telefónica de España, S.A.U. (Movistar), Telefónica Móviles España, S. A.U. (Movistar), Vodafone España, S.A.U. (Vodafone), Vodafone ONO, S.A.U. (Ono), Xfera Móviles, S.A.U. (Yoigo, Masmovil, Happy Móvil y Llamayá) y Pepemobile, S.L. (Pepephone) in cases related to the protection of personal data and whose complaints have not been dealt with within the legal time limits or have been considered to have been dealt with in an appropriate manner.

If you would like AUTOCONTROL to mediate between you and the company in question to reach an agreement, click on the first option to access our online form, simple and intuitive. Once completed, we will provide you with a reference number to use throughout the process.

If you would like more information about the companies that have signed the Protocol and the specific issues that can be subject to mediation, or if you have any doubts, please consult our Frequently Asked Questions or contact us.